Begin the new year by tackling the most challenging issues head-on. Here’s a rundown of top-level priorities IT leaders must address in 2023.

Most of the survey respondents said the pandemic period has established flexible work as a legitimate option that doesn't diminish enterprise productivity. As offices have reopened, many companies are embracing the hybrid work model: On average, 90% of IT professionals at responding organizations are working offsite at least part of the time, and most companies (83%) have established a formal policy on flexible work.

To hear some tell it, quantum computing progress will soon stall, ushering in a "quantum winter" when big companies ice their development programs and investors stop lavishing investments on startups."Winter is coming," Sabine Hassenfelder, a physicist and author working for the Munich Center for Mathematical Philosophy, said.

Quantum computers are powerful computational devices that rely on quantum mechanics, or the science of how particles like electrons and atoms interact with the world around them. These devices could potentially be used to solve certain kinds of computational problems in a much shorter amount of time.

The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX).